1. Introduction
Makerspace Magic (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, web application, and related services (collectively, the “Service”).
2. Information We Collect
Information You Provide
- Account information: name, email address, phone number, and password
- Organization information: makerspace name, address, and contact details
- Payment information: billing address, payment card details (processed securely via Stripe)
- Content you create: wiki pages, project entries, messages, and uploaded files
- Training and certification records
Information Collected Automatically
- Device and browser information, IP address, and operating system
- Usage data: pages visited, features used, timestamps, and interaction patterns
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
- To provide, maintain, and improve the Service
- To process transactions and send related information (invoices, receipts)
- To send administrative notifications (reservation reminders, certification expirations)
- To respond to your inquiries and provide customer support
- To monitor and analyze usage patterns to improve user experience
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Third-party vendors that assist us in operating the Service (e.g., Stripe for payments, email delivery services)
- Your organization: Makerspace administrators can view member information within their makerspace
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS), encryption at rest, regular security audits, and role-based access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., audit logs).
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict the processing of your data
- Export your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@makerspacemagic.com.
8. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@makerspacemagic.com